Right of withdrawal


Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither
their commercial or independent professional activity.


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the
the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must
us (company Trusted Craft Design, Vorkampsweg 1, 27283 Verden, telephone number: 04231 6609707 , e-mail
address: info@trusted-craft.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post
or an e-mail) of your decision to withdraw from this contract. You can use the
attached sample withdrawal form, but this is not mandatory. To comply with the
withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the
revocation period.


Consequences of withdrawal


If you withdraw from this contract, we will refund all payments we have received from you,
including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a
other type of delivery than the cheapest standard delivery offered by us),
immediately and at the latest within fourteen days from the day on which we receive notification of your
of your revocation of this contract has been received by us. For this repayment, we will use the same means of
means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
expressly agreed otherwise; in no case will you be charged any fees for this repayment.
will be charged. We may refuse to make the repayment until we have received the goods back or until
you have provided proof that you have returned the goods, whichever is the earlier.
point in time. You must return the goods immediately and in any case within fourteen days at the latest from the
day on which you inform us of the revocation of this contract, to return or hand over the goods to us.
handed over. The deadline is met if you send the goods before the period of fourteen days has expired. You
bear the direct costs of returning the goods. You only have to pay for any loss in value of the
goods only if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and function.
the nature, characteristics and functioning of the goods.


Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or
by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest
30 days after the conclusion of the contract and whose current value depends on fluctuations in the market
market over which the trader has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their
suitable for return if their seal has been removed after delivery;
- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery; or
mixed with other goods;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been
seal has been removed after delivery.


Cancellation form