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Right of withdrawal
Cancellation Right
You can, without providing reason in writing (eg. letter, fax, e-mail), cancel your contract within 14 days, simply by
sending back the unwanted merchandise. The 14-day period begins
upon receipt of this notification in writing, which
may be before the consignee receives his/her merchandise (in
the case of recurring deliveries of similar goods, not before
receipt of the first partial delivery) or before we fulfill our duty to inform under Article 246 §
2 in connection with § 1
paragraph 1 and 2 EGBGB (Introductory Act to the German Civil Code), as well as our obligations according to § 312g,
paragraph 1 sentence 1 BGB in conjunction with Article 246 §
3 BGB.In order to comply with the 14-day cancellation window, the mer
chandise for return must be postmarked before the deadline marking the end of the cancellation window.
The revocation must be sent to:
Trusted Craft Design
Business Owner: Judith Singer
Vorkampsweg 1
27283 Verden
Telefax: 04231 – 982813
E-mail: info@trusted-Craft.com
www.trusted-craft.com
Consequences of Cancellation
In the case of an effective cancellation, the mutually received benefits are to be returned or surrendered. If you cannot, or
only in part, or in deteriorated condition, return the goods and
benefits received, you must compensate us accordingly. For
damage and wear (examples of deterioration) you must only provide
us with compensation if the deterioration suffered by
the product can be attributed to how you have handled the item,
beyond the mere testing of properties and function. By
“testing of properties and function,” we mean the testing and trying out of goods as would be possible and customary in a
shop. Items that can be sent in the mail are to be returned at our risk. You are responsible for the cost of shipping if: the
goods delivered correspond to those ordered, if the price of
the merchandise for return does not exceed 40 Euro, or if you
have not paid for the order in full or made the contractually agreed upon partial payment by the time of your cancellation
request. In all other cases, Trusted Roots will pay the
return shipping. Items that are not suitable for shipping will be
picked up. Obligations to reimburse payments must be fulfilled within 30 days. This 30-day period begins foryouat thetime you dispatch your revocation and for
us when we receive it.
Payment & Suppliers
